Privacy Policy

Last updated: February 14, 2026

Clokizi (“us”, “we”, or “our”) operates the https://clokizi.com website and the Clokizi mobile application (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you:

  • Personal Data: Email address, first and last name, phone number, company name.
  • Usage Data: Information on how the Service is accessed and used (pages visited, time spent, browser type).
  • Location Data: With your permission, we collect GPS data from the mobile app to verify agent presence on intervention sites.
  • Photos: Photos uploaded by agents as intervention documentation are stored securely.

2. How We Use Your Data

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis to improve our Service
  • To monitor usage of our Service
  • To detect, prevent and address technical issues

3. Data Storage & Security

Your data is stored on secure servers. We use industry-standard encryption for data in transit (TLS) and at rest. Access to personal data is restricted to authorized personnel only.

4. Third-Party Services

We may employ third-party companies and individuals to facilitate our Service:

  • Firebase (Google): Authentication and file storage
  • Stripe: Payment processing
  • Google Analytics: Usage analytics
  • Crisp: Customer support chat

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will also retain usage data for internal analysis purposes.

6. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • The right to access, update or delete your information
  • The right of rectification
  • The right to object to processing
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

7. Cookies

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@clokizi.com.